Vendor Directory

This episode serves as a masterclass in vetting and selecting eCommerce service providers, particularly agencies. Robert shares the criteria for evaluating agency expertise, how to assess specialisation versus generalist claims, the importance of talking to current and past clients independently, and red flags that indicate poor fit. Learn why agencies living and dying on your business will overpromise, how to test cultural alignment around work practices, and what questions reveal long-term partnership potential better than portfolio showcases.

This episode serves as essential guidance for evaluating and selecting vendors and suppliers for eCommerce businesses. Listeners discover the critical questions to ask potential suppliers, red flags to watch for in supplier relationships, and how to assess whether a vendor's business model aligns with long-term partnership success. The content provides real-world examples of supplier evaluation, including research into brands like Lamy pens and beauty suppliers, demonstrating how to conduct due diligence before committing to supplier relationships. The framework helps listeners build their own criteria for vendor selection and management.