Conversational AI

Deploy chatbots and virtual assistants that provide helpful customer support whilst reducing support costs and improving response times for common customer inquiries. Learn chatbot development, natural language processing, and conversation design strategies that create valuable customer interactions whilst automating routine support tasks. From FAQ bots to complex customer service automation, master conversational AI that improves customer experience whilst increasing operational efficiency.

How WhatsApp Commerce Delivers 20% Cart Recovery Rates
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How WhatsApp Commerce Delivers 20% Cart Recovery Rates

with Abhishek ChandrafromGoKwik

Abhishek Chandra reveals how Asian e-commerce brands achieve 20% cart recovery through WhatsApp versus the UK's 5% email average, sharing lessons from sending 2 billion messages that generated £2 billion in sales. The GoKwik co-founder, who helped kick PayPal out of India, explains why conversational commerce is the future and how UK brands can gain first-mover advantage by meeting customers where they actually are - in messaging apps, not their inbox.

The Future of Ecommerce Referrals
Phil Carr

The Future of Ecommerce Referrals

In this episode of the Ecommerce Podcast, host Matt Edmundson engages with Phil Carr from Upzelo to explore innovative strategies in ecommerce, focusing on referrals and customer retention. Phil shares insights from his journey, including his experience with MyPT Hub and the development of Upzelo, a platform designed to enhance customer loyalty and referrals through cutting-edge technology. The discussion delves into the use of wallet passes for seamless referrals, the importance of user experience, and the potential of integrating lifestyle and environmental factors into loyalty programs. Phil also highlights the evolving landscape of ecommerce, where traditional referral methods are being reimagined to create more engaging and effective customer interactions.

Redefining the Customer Experience with AI
Fara Rosenzweig

Redefining the Customer Experience with AI

In this episode of the eCommerce Podcast, host Matt Edmundson welcomes back Fara Rosenzweig, Head of Marketing at Zeals.ai, they discuss the evolving landscape of eCommerce, focusing on how new innovations in AI technology has revolutionised the space.

Episode
Max Sinclair

Redefining the eCommerce Landscape with AI

Discover how AI is fundamentally transforming eCommerce through Max Sinclair's groundbreaking workshop insights. Learn practical applications from product research and image generation to competitor analysis and brand development. Explore how businesses are using AI to analyse thousands of customer reviews in minutes, generate professional lifestyle imagery instantly, and build complete eCommerce concepts in record time, whilst understanding the philosophical implications of embracing artificial intelligence in commerce.

Behind The Brand With Mason
Kaus Manjita

Behind The Brand With Mason

Discover how Mason is democratising AI-powered personalisation for small eCommerce brands. Kaus Manjita reveals how her platform brings marketplace-level technology to solo-preneurs through no-code solutions, enabling intelligent customer understanding and decision-making that turns browsers into buyers. Learn about the three generations of commerce evolution and why the future belongs to brands that master consumer-centric discovery rather than search-based selling.