Conversational AI

In this episode of the Ecommerce Podcast, host Matt Edmundson engages with Phil Carr from Upzelo to explore innovative strategies in ecommerce, focusing on referrals and customer retention. Phil shares insights from his journey, including his experience with MyPT Hub and the development of Upzelo, a platform designed to enhance customer loyalty and referrals through cutting-edge technology. The discussion delves into the use of wallet passes for seamless referrals, the importance of user experience, and the potential of integrating lifestyle and environmental factors into loyalty programs. Phil also highlights the evolving landscape of ecommerce, where traditional referral methods are being reimagined to create more engaging and effective customer interactions.

In this episode of the eCommerce Podcast, host Matt Edmundson welcomes back Fara Rosenzweig, Head of Marketing at Zeals.ai, they discuss the evolving landscape of eCommerce, focusing on how new innovations in AI technology has revolutionised the space.

Discover how AI is fundamentally transforming eCommerce through Max Sinclair's groundbreaking workshop insights. Learn practical applications from product research and image generation to competitor analysis and brand development. Explore how businesses are using AI to analyse thousands of customer reviews in minutes, generate professional lifestyle imagery instantly, and build complete eCommerce concepts in record time, whilst understanding the philosophical implications of embracing artificial intelligence in commerce.

Discover how Mason is democratising AI-powered personalisation for small eCommerce brands. Kaus Manjita reveals how her platform brings marketplace-level technology to solo-preneurs through no-code solutions, enabling intelligent customer understanding and decision-making that turns browsers into buyers. Learn about the three generations of commerce evolution and why the future belongs to brands that master consumer-centric discovery rather than search-based selling.

Instagram has officially opened its DM automation APIs for the first time, creating a massive opportunity for online businesses. Mike Yan from ManyChat reveals how automation delivers 50-80% conversion rates compared to typical landing page conversions of 10-20%. Learn why Instagram is becoming the most important social platform for commerce, how to build your first automation in 20 minutes, and why early adopters will capture extraordinary results before this strategy becomes commonplace. With Instagram projected to surpass Facebook in ad revenue by 2023, DM automation provides the conversion engine that transforms engagement into sales.

Six eCommerce experts share their biggest lessons from 2020, revealing how unprecedented challenges actually made the industry stronger. From building resilient systems to embracing small steps, balancing automation with humanity, and developing the mindset to handle volatility, these leaders provide practical frameworks for turning crisis into opportunity. Discover why resilience, adaptability, and refusing to take anything for granted will define success in the years ahead.