Content Planning

Transform your content creation from reactive to strategic with comprehensive planning frameworks that ensure consistent, impactful messaging across all channels. Learn how to develop editorial calendars, create content pillars, and establish production workflows that support your business goals whilst maintaining quality standards. From quarterly planning to daily execution, master the organisational systems that turn content creation into a reliable growth driver whilst reducing stress and improving efficiency.

2 episodesContent & CreativeContent Strategy

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From Beading Station to TOMM Jewellery

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Lucy ToonefromTOMM Jewellery

Lucy's content approach involves radical transparency and authentic storytelling rather than polished marketing campaigns. Learn how documenting the real journey—including failures, struggles, and learning moments—creates more engaging content than manufactured success narratives, building genuine audience connections that drive business growth.

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Related Topics

Content & Creative → Content Production

AI Content Tools

Enhance your content creation capabilities with AI-powered tools that improve efficiency whilst maintaining quality and authenticity. Learn how to integrate artificial intelligence into your content workflows, from writing assistance to image generation, whilst preserving your unique brand voice. Explore the latest AI technologies that help content teams produce more whilst reducing repetitive tasks and improving creativity.

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Content & Creative → Product Content

Product Descriptions

Transform product pages into persuasive sales tools with compelling descriptions that highlight benefits whilst addressing customer concerns and questions. Learn how to balance features with benefits, incorporate social proof, and structure product information for both search engines and shoppers. Master copywriting techniques that build desire, overcome objections, and guide customers towards purchase decisions whilst establishing trust and credibility.

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Customer Experience → Personalisation & Targeting

AI-Powered Recommendations

Leverage artificial intelligence to provide relevant product recommendations that increase average order value whilst improving customer satisfaction through personalised suggestions. Learn recommendation engine implementation, algorithm optimisation, and display strategies that turn browsing into buying. From "frequently bought together" to "customers also viewed," discover how to use AI recommendations that enhance shopping experiences whilst boosting revenue.

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Sales & Conversion → Trust & Social Proof

Trust Signals & Badges

Build customer confidence and reduce purchase hesitation with strategic trust signals that communicate security, quality, and reliability. Learn certification display, guarantee presentation, and credibility indicator placement that reassures customers whilst addressing common concerns. From security badges to money-back guarantees, discover how to communicate trustworthiness whilst reducing barriers to purchase.

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Brand & Commerce Innovation → Brand Building

Brand Strategy

Build a differentiated brand that commands customer loyalty and premium pricing through strategic positioning and clear value propositions. Learn how to define your brand's unique position in the market, develop compelling brand narratives, and create strategic frameworks that guide all business decisions. From competitive analysis to brand architecture, master the strategic thinking that transforms businesses from commodity sellers into beloved brands that customers choose over alternatives.

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Customer Experience → Retention & Loyalty

Customer Communities

Build engaged brand communities that foster customer relationships whilst creating valuable user-generated content and peer-to-peer support networks. Learn community platform selection, engagement strategies, and moderation techniques that create thriving spaces whilst supporting business objectives. From Facebook groups to dedicated forums, discover how to build communities that enhance customer experience whilst generating valuable insights and advocacy.

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