Implement back-office automation that streamlines operations whilst reducing errors and improving efficiency across inventory management, order processing, and reporting. Learn process automation identification, system integration, and workflow optimisation strategies that reduce manual work whilst maintaining accuracy and control. From inventory reordering to financial reporting, master operational automation that supports growth whilst reducing administrative burden.
Amy Leinbach shares how she built BigBeeLittleBee by staying focused on solving problems rather than being attached to specific solutions, leading to the creation of their hero product line. She reveals how involving her 10-year-old daughter in the business teaches resilience whilst demonstrating that public failure matters far less than we think.
Adam Callinan shares how he co-founded Bottlekeeper and grew it from a beach problem to an 8-figure exit using extreme automation, strategic IP development, and a strict no-employees policy. The episode reveals unconventional strategies for building value beyond revenue through brand positioning and patent portfolios, ultimately leading to a private equity acquisition where investors focused more on IP than financial metrics.
In this episode of the <em>eCommerce Podcast</em>, host Matt Edmundson interviews business journalist Elaine Pofeldt, discussing her books <em>Tiny Business, Big Money</em> and <em>The Million-Dollar One-Person Business</em>. Elaine shares insights into the growing trend of million-dollar businesses run by small teams or solo entrepreneurs, exploring how increasing relevance of professional services and eCommerce businesses reaching seven figures, touching on the evolving digital landscape, including the rise of AI, and how entrepreneurs can thrive by going "rogue" and embracing innovation.
China sourcing remains viable and profitable post-COVID, but success requires ditching middlemen for direct factory relationships. John Kyle Beaton reveals how to cut costs by 20-40% whilst maintaining ethical standards through proper IP protection, factory audits, and cultural communication strategies. The key insight: transparency and ethics often reduce costs rather than increase them when you build genuine partnerships with manufacturers.
Fashion brands face 50% return rates threatening both profits and environmental sustainability. Dana von der Heide from Parcel Perform reveals how smart returns management transforms this challenge into competitive advantage. Discover the hidden costs of poor returns experiences, sustainable strategies that actually work, and implementation frameworks that don't require massive technical resources. Learn why proactive returns management builds customer loyalty whilst protecting both business margins and planetary health.
Same-day delivery isn't just for Amazon-sized budgets. Steve Orenstein reveals how any eCommerce business can offer profitable same-day delivery with just 20 orders per day within a 5-kilometre radius. Using existing driver networks, smart batching strategies, and affordable technology, businesses can transform delivery from a cost centre into a competitive advantage that drives customer loyalty and repeat purchases.
Discover why most eCommerce entrepreneurs are stuck on the hamster wheel despite working 60-hour weeks. Yoni Kozminski reveals the critical distinction between delegating tasks and delegating accountability, sharing his framework for scaling from 12 to 400+ team members. Learn the five-tier process hierarchy that transforms operational chaos into scalable systems, where to find high-level talent capable of true ownership, and why meaning matters more than revenue metrics when building a business that lasts.
Discover how strategic warehouse decisions can save tens of thousands monthly whilst positioning your eCommerce business for scalable growth. Justin Smith, who's guided hundreds of CEOs through 1,000+ warehouse transactions, reveals the three critical questions every founder must answer, why six months is the sweet spot for planning, and how warehouse automation is becoming accessible for mid-sized operations. From navigating the 3% availability crisis to understanding the three stages of eCommerce warehousing, learn how operational excellence creates durable competitive advantages.
Discover how independent eCommerce retailers can compete with Amazon through strategic distribution and authentic mission-driven branding. Jeremy Bodenhamer reveals the six pillars of distribution excellence—packaging, shipping, operations workers, warehousing, data, and robotics—where small businesses can outmanoeuvre giants. Learn why Amazon cannot compete with your authenticity, how to start small whilst building systematically, and practical strategies for beating the world's largest retailer at its own game.
Discover how automation transforms six-figure eCommerce businesses into seven-figure operations. Richard Schnitzel reveals why automation is a multiplier—amplifying good processes whilst exposing bad ones. Learn the four common pain points draining entrepreneur time, the framework for implementing automation without overwhelm, and why starting with simple data collection delivers compound value. From lead management to post-purchase sequences, explore practical automation strategies that scale your business whilst freeing time for strategic growth.
Discover how to build effective remote teams and leverage content marketing to replace expensive paid advertising with organic traffic that generates consistent profits. Jesse Schoberg shares his 10+ years of experience managing remote teams whilst living as a digital nomad, revealing the five-step framework for successful outsourcing, geographic advantages in hiring, and why content marketing creates compounding returns that paid ads never will. Learn practical strategies for hiring hourly freelancers, avoiding common outsourcing pitfalls, and implementing content marketing even if you're new to SEO
