Implement back-office automation that streamlines operations whilst reducing errors and improving efficiency across inventory management, order processing, and reporting. Learn process automation identification, system integration, and workflow optimisation strategies that reduce manual work whilst maintaining accuracy and control. From inventory reordering to financial reporting, master operational automation that supports growth whilst reducing administrative burden.
The episode extensively covers how Bottlekeeper scaled to $8M with zero employees through extreme automation and systems thinking. Adam details their 'no employees' guardrail that forced them to solve problems through technology rather than hiring, using platforms like Zapier to connect systems.
Learn the automation systems that enable one-person businesses to serve thousands of customers efficiently. Discover how entrepreneurs like Brian Dean use tools like Notion to manage contractor teams and eliminate traditional operational overhead whilst maintaining quality control.
Yoni reveals how to automate accountability and delegation through his five-tier process hierarchy, transforming how eCommerce businesses structure their operations. Learn the systems triangle of people-process-technology that enables true automation beyond simple task management, and discover how to build process documentation that allows teams to operate independently. The episode explores moving from founder-dependent operations to systematised workflows that scale from 12 to 400+ team members.
Jeremy breaks down the six pillars of distribution excellence including packaging innovation, shipping intelligence, operations workers, warehousing, data and analytics, and robotics. Listeners discover how to start small with scanners and dimensioning equipment before progressing to conveyors and box-making machines. The philosophy of 'robots work, people rule' emphasises automating repetitive, physically demanding tasks whilst reserving human capability for judgment, creativity, and relationship-building that drives business growth.
We dig into operational automation specifically for eCommerce back-office functions. Richard shares practical examples of automating inventory tracking, order processing, and shipping notifications. The conversation explores how automation transforms manual processes like updating spreadsheets, sending tracking information, and flagging orders that haven't shipped within expected timeframes. Listeners learn about the 80/20 principle of automation—using no-code tools like Zapier for most needs whilst understanding when custom API integrations become necessary for unique business requirements.
Users will learn how to automate their eCommerce operations by building effective remote teams for recurring tasks. Jesse shares his systematic framework for outsourcing everything from customer service to content creation, including how to use time-tracking tools, create test tasks, and build long-term relationships with remote workers. The content covers practical strategies for automating content production, customer support, and other operational tasks through strategic hiring and process documentation.
Learn how automation transforms labour-intensive processes like international tracking, returns processing, and customer communications. Discover plug-and-play solutions that provide enterprise-level capabilities for brands of all sizes without massive technical overhead.
Explore how technology platforms automate route optimisation, driver management, and customer communication. Learn about affordable tools that handle complex logistics operations with minimal manual intervention.
Understand which warehouse automation investments will deliver returns over the next five years. Justin explains how automation technology previously reserved for massive fulfilment centres is becoming accessible for mid-sized eCommerce operations. Learn how to identify processes ripe for automation, increase throughput within existing four walls, and meet escalating customer expectations for faster delivery times through strategic automation rather than just adding more space.
Amy discusses transitioning from self-fulfillment to outsourced fulfillment, freeing up time to focus on strategic growth. She emphasises the importance of systemising operations and finding ways to make data work for her specific needs rather than following conventional approaches.
Learn about implementing refund policies for defective goods with factories, quality agreement systems, and communication rhythms that prevent costly disasters whilst maintaining supplier accountability.
