Why Your Website Is Too Complicated (And How To Fix It)
Ben champions revenue per visitor as a crucial metric most brands don't track. Unlike average order value (which measures how much is spent) or conversion rate (which measures how many people buy), revenue per visitor captures how much is being spent by the person who is buying—revealing the combined effect of conversion optimization and order value maximization. The episode demonstrates data-driven simplification through cohort analysis, with a practical example showing how a brand selling products at $25 and $75 had their free shipping threshold wrong at $60. Ben explains how to use actual customer behaviour data to inform every decision, from incentive thresholds to upsell strategies.

































