International Logistics

Fashion brands face 50% return rates threatening both profits and environmental sustainability. Dana von der Heide from Parcel Perform reveals how smart returns management transforms this challenge into competitive advantage. Discover the hidden costs of poor returns experiences, sustainable strategies that actually work, and implementation frameworks that don't require massive technical resources. Learn why proactive returns management builds customer loyalty whilst protecting both business margins and planetary health.

Amazon has fundamentally shifted from an organic marketplace to a "pay to play" advertising ecosystem, creating new challenges and opportunities for sellers. Jon Tilley reveals how enterprise brands with deep pockets now dominate competitive categories, while specialist Amazon agencies experience explosive growth serving both traditional retail brands and individual sellers. Despite increased competition, significant opportunities exist in emerging international markets and niche categories, with unprecedented exit potential through the aggregator boom—but success now requires sophisticated strategy, substantial capital, and data-driven decision making rather than casual product launches.

After product costs, shipping represents the second biggest expense for eCommerce businesses—yet most founders don't fully understand the real costs involved. Beyond courier fees, true shipping costs include operational efficiency, environmental impact, packaging decisions, carrier selection, and numerous hidden charges that quietly drain profitability. One business saved £7,000 monthly simply by implementing order scanning systems. Discover the five-factor framework for managing delivery costs effectively whilst maintaining service quality customers expect.