Create efficient returns processes that maintain customer satisfaction whilst minimising costs and operational complexity. Learn returns policy development, reverse logistics optimisation, and customer communication strategies that handle returns professionally whilst protecting profitability. From return authorisation to refund processing, discover how to manage returns that build customer trust whilst maintaining operational efficiency.
Learn comprehensive strategies for managing eCommerce returns including policy development, cost reduction, and customer experience optimization. Discover how fashion brands handle 50% return rates whilst maintaining profitability and customer loyalty through smart workflows and sustainability initiatives.
Learn how AI can predict with 95% accuracy which products will be returned before customers even purchase them. This content explores the connection between cart abandonment and returns, why customers buy multiple items to decide at home, and how gentle interventions can prevent returns whilst improving customer satisfaction.
Harry addresses the costly reality of fulfilment errors and their connection to returns. Listeners will learn that each warehouse mistake costs approximately £1.80 to correct when including return shipping, customer service time, replacement inventory, and potential refunds. The episode reveals how 99% accuracy translates to 100 monthly errors for businesses shipping 10,000 items yearly, creating £18,000 in annual correction costs. Harry discusses systematic approaches to reducing errors through technology like weight scales, pick-to-light systems, and voice-picking with scan-back verification. He emphasises that preventing errors proves far more cost-effective than managing returns efficiently, making accuracy improvements essential for profitability.
