Returns & Exchanges

Create efficient returns processes that maintain customer satisfaction whilst minimising costs and operational complexity. Learn returns policy development, reverse logistics optimisation, and customer communication strategies that handle returns professionally whilst protecting profitability. From return authorisation to refund processing, discover how to manage returns that build customer trust whilst maintaining operational efficiency.

View Episode

15th February 2024

The State Of Returns: How To Protect Your Business And The Environment

with Dana von der HeidefromParcel Perform

Fashion brands face 50% return rates threatening both profits and environmental sustainability. Dana von der Heide from Parcel Perform reveals how smart returns management transforms this challenge into competitive advantage. Discover the hidden costs of poor returns experiences, sustainable strategies that actually work, and implementation frameworks that don't require massive technical resources. Learn why proactive returns management builds customer loyalty whilst protecting both business margins and planetary health.

26th Jan 2023Valon Xhafa

How AI and Consumer Behavior Can Reduce Shopping Cart Abandonment

Cart abandonment affects 70% of online shoppers, but most brands focus on recovery rather than prevention. Valon Xhafa reveals how AI can predict abandonment before it happens by understanding consumer psychology and the paradox of choice. His system analyses 250 behavioural data points to provide real-time interventions, whilst also predicting which products will be returned before purchase. This approach transforms cart abandonment from a recovery problem into a prevention opportunity.