The Year-End Review Most eCommerce Founders Skip (And Why It's Costing Them)
The LEGO turnaround story serves as the central case study throughout the episode. Matt details how the company went from $800 million in debt and 30% sales decline in 2003 to 20% compound growth over two decades by confronting brutal facts. The case demonstrates how adult customers they'd dismissed as 'detracting from the brand' became a massive opportunity, leading to the 18+ product line in 2020. It's a powerful real-world example of review processes driving transformation.



