Implement environmentally responsible business practices that reduce environmental impact whilst meeting customer expectations and building brand loyalty through demonstrated social responsibility. Learn sustainable sourcing, eco-friendly operations, and environmental impact reduction strategies that support responsible growth whilst building customer trust. From carbon footprint reduction to sustainable packaging, discover sustainable practices that benefit environment whilst strengthening business.
Amy Leinbach shares how she built BigBeeLittleBee by staying focused on solving problems rather than being attached to specific solutions, leading to the creation of their hero product line. She reveals how involving her 10-year-old daughter in the business teaches resilience whilst demonstrating that public failure matters far less than we think.
Millie Flemington-Clare shares her Dragons' Den journey and the reality of building Human Beauty, an accessible makeup brand for people with disabilities. The episode reveals valuable lessons about customer service challenges, managing rapid growth, and building a mission-driven brand in the competitive beauty industry.
Ana Estrougo, founder of the Octopus Club, a secondhand marketplace for maternity, baby, and kids' items shares her journey from conceptualising the Octopus Club to its current success and the challenges and triumphs she has faced along the way.
Fashion brands face 50% return rates threatening both profits and environmental sustainability. Dana von der Heide from Parcel Perform reveals how smart returns management transforms this challenge into competitive advantage. Discover the hidden costs of poor returns experiences, sustainable strategies that actually work, and implementation frameworks that don't require massive technical resources. Learn why proactive returns management builds customer loyalty whilst protecting both business margins and planetary health.
Most eCommerce businesses don't actually know their products' environmental impact—and neither do their customers. Austin Simms reveals how Day Rize transforms sustainability measurement from a three-month, £50,000 process into minutes at £25 per product. Discover why transparency beats marketing claims, how five-dimensional scoring provides actionable insights, and why small businesses can use sustainability as a genuine differentiator against corporate giants. With only 28% of consumers trusting business sustainability claims, verified transparency becomes the ultimate competitive advantage.
Discover the real truth about running an eCommerce business during COVID-19 as Kristi Soomer shares her journey from nearly running out of inventory to navigating explosive growth, supply chain chaos, and strategic pivots. Learn why customers aren't the same anymore, how to refocus on core values after pandemic distractions, and practical strategies for sustainable growth including hiring for tomorrow, documenting processes, and supporting team mental health through unprecedented challenges.
