Click & Collect / BOPIS
Implement buy-online-pickup-in-store services that bridge digital and physical shopping whilst providing convenient options that meet customer preferences and reduce shipping costs. Learn BOPIS implementation, inventory management, and customer experience design that creates value whilst driving operational efficiency. From order processing to pickup experiences, master the click-and-collect elements that enhance customer satisfaction whilst supporting business objectives.
Thriving in Omni Channel: Unleashing Tech, Innovation, and Customer Magic
See how to transform physical stores into mini-fulfilment centres that unlock inventory across multiple locations. Learn from Fragrance Shop's COVID response that maintained near-zero revenue decline by enabling store-as-fulfilment functionality implemented in just three weeks through modular technology solutions.