Click & Collect / BOPIS
Implement buy-online-pickup-in-store services that bridge digital and physical shopping whilst providing convenient options that meet customer preferences and reduce shipping costs. Learn BOPIS implementation, inventory management, and customer experience design that creates value whilst driving operational efficiency. From order processing to pickup experiences, master the click-and-collect elements that enhance customer satisfaction whilst supporting business objectives.
Thriving in Omni Channel: Unleashing Tech, Innovation, and Customer Magic
Most retailers struggle with omnichannel basics whilst chasing AI buzzwords, missing opportunities to unify customer data and create seamless experiences. Vikram Saxena reveals how BetterCommerce's API-first approach helped Fragrance Shop achieve 28% growth through store-as-fulfilment capabilities and innovative membership models that generate recurring revenue across all channels.