Streamline order fulfilment workflows that ensure accurate, timely processing whilst reducing errors and operational costs. Learn order management system optimisation, workflow automation, and quality control processes that handle increasing order volumes whilst maintaining accuracy. From order receipt to shipping preparation, master the operational systems that deliver exceptional customer experiences whilst supporting scalable growth.
Detailed coverage of order processing improvements including implementing barcode scanning systems that validate orders in real-time, automating shipping method selection and label generation, and reducing order error rates. The episode explains how technology eliminates the need for two-person order verification, automatically notifies courier companies when parcels are ready, and creates more efficient fulfilment processes. Listeners discover specific cost savings achieved through better order processing systems.
The episode explores how orders flow from website to warehouse to customer. Dave discusses WMS integration with Shopify, automated tracking updates, and the onboarding process when switching to a 3PL. He shares horror stories of 3PLs tracking orders on spreadsheets and brands who didn't know automated integration was even possible.
