Develop strategic shipping approaches that balance cost, speed, and reliability whilst meeting customer expectations and maintaining profitability. Learn carrier selection, rate negotiation, and shipping zone optimisation strategies that reduce costs whilst improving delivery performance. From local delivery to international shipping, discover how to create shipping strategies that support customer satisfaction whilst controlling operational expenses.
The conversation covers shipping cost optimization, de minimis rules exploitation, freight vs parcel shipping decisions, and strategic approaches to international shipping that can significantly impact profitability.
Learn how to develop cost-effective shipping strategies that balance customer expectations with business profitability. Steve reveals how same-day delivery can be profitable with just 20 orders per day using smart batching and local density approaches.
Listeners will discover strategic approaches to shipping that help independent retailers compete with Amazon, including carrier selection, contract negotiation, and intelligent routing based on cost, speed, and reliability. Jeremy reveals how software can optimise shipping decisions rather than defaulting to the same carrier for every order, and explains why shipping has evolved from a back-office problem to a front-line competitive differentiator.
This episode provides comprehensive coverage of shipping strategy including how to balance lowest rates with service quality expectations, understanding the four factors determining courier pricing (service/speed, dimensions/weight, destination, volume), and conducting effective annual courier reviews. Listeners discover strategies for using different couriers for different regions, working with courier brokers for volume discounts, and partnership approaches to achieve better rates. Content emphasises the importance of understanding customer expectations whilst managing profitability.
