Customer Service & Support
Provide exceptional customer support across multiple channels through efficient processes, helpful automation, and empowered teams that resolve issues whilst building loyalty. Develop service strategies, implement support technologies, and create post-purchase experiences that turn customers into advocates.
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Support Channels
Provide comprehensive customer support across multiple channels that meet customer preferences whilst maintaining consistent service quality and brand experience. Learn multichannel support strategy, channel integration, and service standardisation techniques that ensure customers can get help when and how they need it. From email to phone support, master the art of creating supportive customer service experiences.
Featuring Matt Edmundson talking about Support Channels
Post-Purchase Support
Deliver exceptional post-purchase experiences that build loyalty whilst reducing support burden through proactive communication and helpful resources. Learn order tracking optimisation, shipping communication, and post-purchase engagement strategies that keep customers informed whilst encouraging repeat purchases. From delivery updates to return processing, discover how to create post-purchase experiences that build lasting relationships.
Featuring Lucy Toone talking about Post-Purchase Support