Customer Service & Support
Provide exceptional customer support across multiple channels through efficient processes, helpful automation, and empowered teams that resolve issues whilst building loyalty. Develop service strategies, implement support technologies, and create post-purchase experiences that turn customers into advocates.
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Support Channels
Provide comprehensive customer support across multiple channels that meet customer preferences whilst maintaining consistent service quality and brand experience. Learn multichannel support strategy, channel integration, and service standardisation techniques that ensure customers can get help when and how they need it. From email to phone support, master the art of creating supportive customer service experiences.
Featuring Matt Edmundson talking about Support Channels
Live Chat & Messaging
Implement real-time customer support that resolves issues quickly whilst providing personalised assistance that improves satisfaction and conversions. Learn live chat optimisation, chatbot integration, and messaging strategy development that provides immediate help whilst supporting sales goals. From pre-sales questions to technical support, discover how to use messaging channels that enhance customer experience whilst driving business results.
Featuring Fara Rosenzweig talking about Live Chat & Messaging
Self-Service & Automation
Create efficient self-service options that empower customers to find answers and resolve issues independently whilst reducing support costs and improving satisfaction. Learn FAQ development, knowledge base creation, and automation implementation that provides instant help whilst freeing support teams for complex issues. From chatbots to video tutorials, master the self-service elements that improve customer experience whilst scaling efficiently.
Featuring Fara Rosenzweig talking about Self-Service & Automation
Post-Purchase Support
Deliver exceptional post-purchase experiences that build loyalty whilst reducing support burden through proactive communication and helpful resources. Learn order tracking optimisation, shipping communication, and post-purchase engagement strategies that keep customers informed whilst encouraging repeat purchases. From delivery updates to return processing, discover how to create post-purchase experiences that build lasting relationships.
Featuring Lucy Toone talking about Post-Purchase Support