Post-Purchase Support

In this episode of the E Commerce Podcast, host Matt Edmundson engages in a discussion with Matthew Holman, also known as the Subscription Doc, about the intricacies of subscription commerce. The conversation gets into the strategies and innovations that can enhance subscription models, particularly for direct-to-consumer (D2C) brands. Matthew shares his journey into the subscription space, highlighting the importance of understanding customer needs and personalising offers to improve retention and growth. The episode also touches on the evolving landscape of subscription services and the potential for future advancements in technology and consumer engagement.

Discover why Google's Chief Strategist Neil Hoyne believes marketing might be harder than rocket science and how small eCommerce businesses can compete with Amazon through relationship building rather than operational efficiency. Learn the framework behind bodybuilding.com's success, why the thank you page represents your biggest missed opportunity, and how to implement the "one percent daily improvement" philosophy that transforms customer relationships without overwhelming your resources.

Transform mundane customer interactions into magical experiences using Disney's proven seven-key framework. Vance Morris reveals how his 10 years at Disney, combined with real-world application in his own businesses, created a systematic approach to exceptional service. Discover the three-word process system, employee engagement secrets, and practical techniques for turning ordinary touchpoints into extraordinary customer moments that create raving fans and voluntary brand ambassadors.