Reduce customer churn and increase lifetime value with strategic retention programmes that keep customers engaged whilst encouraging repeat purchases and brand loyalty. Learn retention strategy development, engagement campaigns, and win-back techniques that maintain relationships whilst identifying at-risk customers. From personalised offers to exclusive content, discover how to create retention programmes that build lasting value for both customers and business.
Frank ArellanofromRevolv3
Discusses involuntary churn caused by payment failures and how solving payment issues can dramatically improve customer retention without changing offers or marketing
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Laura RichardfromLevel 5 Strategy
Discover why negative emotions are three times more powerful than positive ones in customer experience. Laura explains how to build authentic relationships through feedback loops, stakeholder engagement, and consistent delivery on your brand promise to drive long-term loyalty.
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Tanner HoltfromMach 7 Marketing
The episode addresses customer retention challenges, with Tanner explaining how to use surveys and cancellation portals to understand why customers don't return, plus strategies for win-back campaigns and retention improvement.
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Fara RosenzweigfromZeals.ai
Content about retention strategies, reducing churn, and keeping customers engaged long-term. Discover how AI-powered customer experiences create emotional connections that transform one-time buyers into loyal customers through personalised service and proactive engagement across digital touchpoints.
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Luke YarntonfromThe Rave
The episode explores how turning customers into brand ambassadors creates deeper engagement and loyalty. Luke explains how making customers feel part of an inner circle through Slack channels, Discord communities, and regular founder updates transforms one-time buyers into long-term advocates.
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Matt Edmundson
Matt focuses heavily on retention strategies through VIP treatment and relationship building rather than just acquiring new customers. The episode covers how giving your best customers exclusive early access, special offers not available on the website, and personalised communication increases loyalty and lifetime value. He demonstrates how treating different customer segments appropriately strengthens long-term relationships and turns customers into brand advocates.
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Matt Edmundson
A significant portion focuses on rewarding loyal customers with best deals rather than chasing new ones, plus strategies like gift cards that bring customers back. These retention-focused tactics help build long-term relationships beyond single transactions.
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Nick RadcliffefromThe Christian Poster Company
Understand how Nick built loyal customers who followed him from Etsy to his independent website, achieving two-thirds of sales through direct channels. Users will learn about audience development strategies, maintaining customer relationships across platforms, creating engagement that builds loyalty, and using gratitude-focused approaches to sustain long-term business growth and customer satisfaction.
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Jay NeyerfromLantern Soul
The episode addresses customer lifetime value optimization and email marketing as a retention tool, with Jay recommending that email should generate 25% of total store revenue. He emphasizes understanding LTV vs AOV for scaling decisions and improving repeat purchase rates.
Listen to EpisodeDevelop recurring revenue models that build predictable income streams whilst creating ongoing customer relationships that increase lifetime value and reduce customer acquisition costs. Learn subscription model design, retention optimisation, and recurring revenue strategies that support sustainable growth whilst improving customer relationships. From subscription box services to software-as-a-service models, master subscription approaches that build predictable revenue whilst enhancing customer value.
Develop targeted experiences for different customer groups based on behaviour, preferences, and value to maximise engagement whilst optimising marketing efficiency. Learn segmentation strategies, persona development, and targeted experience creation that speaks directly to different customer needs. From new visitors to VIP customers, master the art of creating relevant experiences that resonate with specific audience segments.
Analyse revenue patterns and profitability metrics with comprehensive financial analysis that identifies growth opportunities whilst optimising business performance and resource allocation. Learn revenue forecasting, margin analysis, and profitability optimisation strategies that support financial planning whilst improving operational efficiency. From product profitability to customer economics, master revenue analytics that drive financial performance whilst supporting strategic decisions.
Build brand authority and drive sustainable organic growth with strategic content marketing that attracts, educates, and converts your ideal customers. Learn how to develop content strategies, create editorial calendars, and produce valuable content that establishes your expertise whilst supporting your SEO goals. From blog posts and guides to video content and downloadable resources, discover how to create content that generates traffic, builds trust, and drives sales over the long term.
Maximise your biggest sales opportunity of the year with comprehensive Black Friday and Cyber Monday strategies that drive record-breaking revenue. Learn how to plan seasonal campaigns, coordinate marketing efforts, and optimise operations to handle increased traffic and sales volume. From early bird campaigns to post-holiday promotions, master the tactics that help ecommerce stores capture maximum value during peak shopping periods whilst building momentum for the entire holiday season.
Build profitable email automation sequences that work 24/7. Learn abandoned cart recovery, welcome series, and advanced email workflows for eCommerce.