Expert Insights

Mike Jones brings exceptional credentials combining 22 years of British Army service in complex hostile environments with formal training as an organizational psychologist. His unique perspective bridges military strategy and business application, offering insights on leadership, decision-making frameworks, and organizational design that most business consultants cannot provide. The episode features expert-level discussion of strategic alignment, mission command principles, and how to build cultures that enable rather than constrain strategic execution.

Featuring six respected voices from the eCommerce industry—Chloe Thomas, Padraig Walsh, Ian Moyse, Nancy Badillo, Meyrick D'Souza, and Neil Roberts—this episode delivers diverse expert perspectives on resilience, adaptation, and growth. Each guest brings specialized knowledge from behavioural psychology, digital marketing, sales leadership, and product development, offering thought leadership on how unprecedented challenges revealed new opportunities. Users gain access to strategic thinking from professionals who've successfully navigated crisis whilst building stronger businesses.

Matt shares his personal reflections and hard-won perspective from years of running eCommerce businesses. The episode offers thought leadership on what really matters: faithful execution over fancy infrastructure, the value of early customer evangelists, and the importance of showing up consistently. These insights come from genuine experience rather than theory.