Customer Segmentation

Learn how Steven identified specific customer subsets within broader demographics to dramatically improve targeting effectiveness. Discover practical methods for analysing purchase data to find your highest-value customer segments and create targeted strategies that resonate with their specific needs and purchasing behaviours.

Dan demonstrates how to segment customers based on their position in the buying journey, not just demographics. Learn how someone who's just signed up needs completely different messaging than someone who abandoned their cart, and how to create targeted experiences for each segment that move them forward in their decision-making process.

Go beyond basic demographics to understand deep customer use cases and motivations. Learn how to create targeted experiences that feel personally relevant, driving higher engagement and lifetime value through behavioural segmentation.

Users will understand how B2B customer segmentation differs fundamentally from D2C approaches, including enterprise buyers requiring EDI integration, distributors needing punch-out capabilities, and mid-market customers wanting traditional ecommerce experiences with custom pricing and account terms.

Discover how to identify and understand different customer segments based on emotional needs and behaviours. Laura explains why understanding your best customers isn't always enough and how to avoid shaping strategy around a small segment whilst missing the broader customer base.

The episode touches on understanding different customer attachment styles and preferences, such as how some customers prefer utilitarian value while others are motivated by social recognition and community features.

Tanner shares a case study about discovering that expats in Spanish-speaking countries converted much better than US travelers, demonstrating the importance of proper customer segmentation and targeting for business success.

Discover why 95% of brand decisions happen unconsciously and how eCommerce brands can master the art of being distinctive rather than just different. Staeven Frey reveals the brand science methodology behind memorable customer connections, explaining how distinctive brand assets across five sensory categories create lasting recognition whilst maintaining category credibility. Learn the systematic approach Fortune 500 companies use to build brand authority pyramids and why traditional positioning strategies fail in our System 1 thinking world.

Anna Frapwell reveals how family and women's wear brands can master multi-channel marketing by understanding the unique psychology of distracted parent customers. Discover why focusing on three channels done exceptionally well beats spreading resources across ten platforms, the genius of targeting sleep-deprived parents at 2AM, and how creative volume builds brand familiarity through multiple touchpoints. Learn the foundation-first framework that prioritises website conversion before ad spend.

Gen Z marketing requires abandoning traditional approaches in favour of authentic, native content on platforms like TikTok and Snapchat. Claire Daniels reveals how this digital-native generation prioritises values-based purchasing, researches extensively before buying, and responds to user-generated content over polished advertising. With TikTok leading at 48.8% preference among Gen Z and offering significantly lower advertising costs than Meta, early adopters gain competitive advantages through consistent, smartphone-filmed content that feels genuine rather than promotional.

Most eCommerce websites fail because they're created without strategic planning and treated as one-time projects rather than ongoing sales optimisation tools. Diana Simpson reveals why the "build it and forget it" mentality kills conversions and shares her framework for creating websites that systematically guide visitors towards purchase decisions. Learn how strategic niching, hero section optimisation, and email integration transform underperforming sites into revenue-generating machines that build lasting customer relationships.

Google's Chief Measurement Strategist Neil Hoyne reveals five marketing personas that sabotage eCommerce success, from the "bar persona" that rushes customers into immediate commitments to the perfectionist paralysed by imperfect attribution. His shocking revelation about one customer's 260-interaction journey to buy shoes demonstrates why traditional attribution is impossible, challenging marketers to focus on relationship building and ecosystem performance rather than perfect measurement. This framework helps eCommerce businesses identify their destructive marketing patterns and transform them into sustainable, customer-centric approaches.

Most retailers implementing AI are unknowingly destroying their businesses through "people who like this also like this" recommendations that drive customers to bestsellers whilst killing long-tail inventory. Alan Gormley from Shopbox AI reveals how proper retail AI creates unique stores for each customer, transforming generic browsing into personalised shopping experiences that increase engagement, margins, and competitive differentiation without requiring platform overhauls.

Discover how Mason is democratising AI-powered personalisation for small eCommerce brands. Kaus Manjita reveals how her platform brings marketplace-level technology to solo-preneurs through no-code solutions, enabling intelligent customer understanding and decision-making that turns browsers into buyers. Learn about the three generations of commerce evolution and why the future belongs to brands that master consumer-centric discovery rather than search-based selling.

Most subscription programmes fail because they're designed for business convenience rather than customer needs. Ben Fisher reveals why the number one reason customers cancel isn't product dissatisfaction but receiving "too much product." His on-demand framework creates a middle ground between one-time purchases and traditional subscriptions, giving customers control whilst maintaining predictable revenue. Discover how design-first thinking and proactive communication can transform subscription experiences and serve the 80% of customers who don't want traditional subscriptions.

Most e-commerce brands treat customers as numbers in analytics dashboards, missing the fundamental truth that behind every website visit is an individual human being. Monica Sharma-Patnekar's 4D Framework transforms customer understanding through genuine conversations rather than cold data, revealing the desires and stories that drive purchasing decisions. By implementing systematic customer interviews and treating insights as strategic business intelligence rather than customer service tasks, brands build sustainable loyalty that compounds over time whilst rediscovering the joy in business building.

Chris George reveals why modern consumers prefer "usership over ownership" and how subscription models deliver the convenience today's customers crave. Drawing from his experience building Gentleman's Box and creating Sub Summit, Chris explains how subscriptions help eCommerce brands compete with Amazon through relationship-building rather than price competition. Discover why subscription-only models outperform traditional eCommerce and learn the exclusivity strategies that create waiting lists instead of churn.

Most e-commerce websites treat every visitor identically, missing massive conversion opportunities. Eric Melchor reveals how micro engagements—small, helpful interactions that build trust gradually—can triple conversion rates without requiring technical expertise. Discover the no-code personalisation strategies that help small businesses compete with enterprise brands by creating meaningful connections through simple questions, geo-targeting, and conversational pop-ups that transform ordinary websites into irresistible sales platforms.

Discover how plain text emails outperform fancy HTML designs by building genuine relationships instead of screaming "advertisement." Christian Simovic reveals why daily emails work when done right, how taking controversial positions builds loyal tribes, and why spell check might be hurting your profits. Learn the psychology behind emails that generate responses like "I can't agree enough with your take" and transform casual subscribers into customers who actively want to hear from you.

Cart abandonment affects 70% of online shoppers, but most brands focus on recovery rather than prevention. Valon Xhafa reveals how AI can predict abandonment before it happens by understanding consumer psychology and the paradox of choice. His system analyses 250 behavioural data points to provide real-time interventions, whilst also predicting which products will be returned before purchase. This approach transforms cart abandonment from a recovery problem into a prevention opportunity.

Most eCommerce brands accept 5-10% customer retention as normal while Brandon Amoroso consistently delivers 90% open rates through systematic retention marketing. His framework moves beyond basic email campaigns to create personalised, data-driven experiences using advanced segmentation, transactional email optimisation, and strategic SMS implementation. Learn the documentation systems, customer journey mapping, and implementation roadmap that transforms one-time buyers into loyal advocates without relying on expensive acquisition channels.